ASDA

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532 Reviews

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Mia's complaint against ASDA

Mia Kennedy

30/11/2016

VERY UNHAPPY CUSTOMER

Complaint against ASDA

I visited your SUPERSTORE to buy a pre-decorated Christmas tree for our office.. If it's a superstore then it should stock everything at the very least one of everything especially the seasonal items.. I was told by a very unhelpful member of staff the following.. 1. It's not stocked.. 2. you will have to buy it on line if you want it.. I then went to the Customer Service desk and yet another unhelpful member of staff who also said the following.. 1. We don't stock it.. 2. I can't order it in store.. 3. I can't look it up i'm going on my lunch break.. I was very disappointed with the lack of knowledge your staff appear to not have, also the unwillingness to want to resolve the issue.. THERE ARE SO MANY UNEMOPLOYED PEOPLE MAYBE YOU SHOULD START RECRUTING PEOPLE WITH MANNERS.. I came back to the office and yes I was able to reserve the tree ready for collection in store after 5 pm 02/12/16 ORDER nO 36634373 but your staff should of been able to either order it on line for me there and then or for the very least explain how it could be ordered and delivered to the store.. Mia Kenndy

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