Yankee Candle

5 Reviews

GBP silhouette


Michelle's complaint against Yankee Candle

Michelle Platts


Shocking customer service

Complaint against Yankee Candle

I shopped in your Crawley store over 2 weeks ago. The service ( if you can call it that) was absolutely disgusting. The two girls were chilling at the back of the store with what I presume was a security guard for the mall. They were talking about someone they obviously all knew, swearing etc. There were 5 other customers in the store at that time and they couldn’t have cared less. I reluctantly bought a candle as I had a birthday coming up in the week. I would have left it and shopped online but I also believe in supporting the high street. When serving me the girl push herself off the back wall in her own time and asked if I want a bag. ( a hello would have been nice) I’ve worked in retail for over 15 years and managed 3 different stores. None of my team would ever act the way these two did. They shouldn’t work in retail if they don’t want to interact with the public. I’d be surprised if this particular store ever makes its targets.. as they certainly aren’t working for them. I’d like a FAST response of this please as I have already emailed the Yankee team and Heard nothing back, I also rung and spoke to a member of the service team and yet again.... no one has got back!!!!!! Thanks M Platts

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