3 Reviews

GBP silhouette


Samantha's complaint against Underground

Samantha Cedermark


Extreme delay on custom shoe order

Complaint against Underground

My Son ordered custom made shoes from Underground at the beginning of October costing £210. We are still waiting for them!! I have been in email conversation with the online sales team for months. They are full of apologies and pleasantries and even gave us a voucher to spend in store or online as a softener, but this doesn't alter the fact that they are way off the mark in fulfilling their advertised timeframes for their custom shoe service. I have asked for a partial refund for the unacceptable length of time our order is taking, but was told they don't give refunds on custom orders. It is extremely frustrating and unsatisfactory. I have gotten to the point where I feel they'll say anything to appease me. I don't feel confident that their response about delivery dates is truthful. I feel fobbed off. I will not be buying anymore shoes from them in the future.

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