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Luci's complaint against Pierre Alexandre
Holding my money, no appointment and refuse to respond to my requests for refund
Complaint against Pierre Alexandre
I saw the laser hair removal deal on Groupon with Pierre Alexandre and called up to ask about adding an additional body area. They took my money over the phone, instead of going through Groupon and after about 2 or 3 phonecalls I eventually had a date for my first session and patch test. This was cancelled by the company and I was told that they cannot confirm dates - a very unnerving statement. I have requested a full refund several times via phone, email and in person at the Leeds building. They no longer respond to my emails or answer my calls and have not provided my refund of £165. This is of great concern to me and feels like a scam to have taken my money for no service. This has caused me a great deal of stress since January. My advice to everyone so would be to not trust your money with this company. All I want is my money back.
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