Lillian Rose Flowers

1.00 stars

15 Reviews

GBP silhouette

SAVE ON YOUR INSURANCE

Cassie's complaint against Lillian Rose Flowers

Cassie Woods

20/10/2017

Disgusting customer service

Complaint against Lillian Rose Flowers

Disgusting customer service - no flowers, no refund and no reply - don't use Really upset with this company. Ordered flowers for same day delivery for a birthday present - paid extra to ensure they got there - flowers didn't arrive. Called first thing the next morning only to be told I had to email for any information and that they coolant do anything other than take sales on phone. Sent email, no reply. Called again- very rude robot like girl refusing to give any information, didn't apologise, wouldn't listen - told me to text for more info. Sent text- no reply. Called again, same girl- very rude would not let me speak to anyone else- repeating same 'you need to email to resolve issues' Checked with parents, still now flowers, still no reply to text or email. Called again- once again same thing- then told me 'she was terminating the call because I was preventing sales and holding up her sales line' kept reappearing this. Never experienced such disgusting customer experience. Called again - finally got someone who apologised and seemed a bit more helpful. Assured me I'd get this resolved but now 11pm one day later and no flowers. DONT USE THIS COMPANY - They are a complete con and very dishonest 🙁

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