Star Supermarket

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Liza's complaint against Star Supermarket

Liza Dabu

11/05/2018

Star Supermarket Pay point service

Complaint against Star Supermarket

Hi, I'm a customer who always use pay point in paying the bills for British gas Electricity and Gas bills. This morning, I went to Star Supermarket shop (NW9 7DJ) at West Hendon Herbert Road to pay the bills. I always bring exact amount even with pennys. But I was so surprised and upset when the store keeper shouted on me because of the penny's with amount of 55p. I have 5 pcs of 1p and 25pcs of 2ps to make the bill of £231.55 for my gas bill. He told that he never had a profit from me because I m just only paying the bills. He was so angry and told me to go to other shop to pay my bills. I was shocked and humiliated and I have to call 999 for police help. I reported the incident but I think the Star Supermarket must not allow to have " Pay point"service. After the incident I left a voice message to your customer service number. I'm just really upset and I pretty sure there's more customer being victimized by the rudeness of STAR SUPERMARKET. I hope your company will take an action yo my complain. Thanks

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