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Gemma's complaint against Jenny Prom
Dress received doesnt match the one on website. Return refused.
Complaint against Jenny Prom
I ordered a dress from Jennyprom.com for my friends wedding but was instantly disappointed when it arrived as it was nothing like the picture on the webiste. The colour was different, fit couldnt be further from the picture (picture was low back and this was not), not to mention the added strap across the top of back that was not shown in picture. I contacted the company to ask how i could send the dress back for a refund and they asked for pictures, which i sent them to show the points made how it is different from what i expected, but they have refused to refund me saying that return is not an option and telling me to get it fixed elsewhere "please find a local tailor to have it altered". It's not that the dress fits poorly and i need it taken in or out... it looks nothing like the one i ordered so am highly frustrated that they now won't tell me how to return for a refund. The dress is just under £100 so i'm not happy to just let this go.
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