Boots

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Linda's complaint against Boots

Linda Marsh

11/05/2016

glasseshad eye

Complaint against Boots

Had eye test december 2014 had to return as glasses didnt feel right which was may 2015 had to have a retest which showed the first test was not strong enough so new glasses since then the frames broke 3 times nov 15 / april16/ may16 I did complain that I felt glasses had been in the shop more than on my face I had to wear glasses which were 4yrs old I said I think I should have had a refund manager was not helpfull at all in fact she had she had one of her salesman call me when I asked to speek to her he just said she was not available. Customer service has been appalling all the way through

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