Boots

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MARIANNE's complaint against Boots

MARIANNE THACKER

22/03/2018

PURCHASE HEARING AIDS - POOR QUALITY

Complaint against Boots

Purchased in June of last year - Phonak hearing aid (right and left ear) at at great expense - £2,700:00 from Boots - Central Six Store, Coventry. I am very disappointed with the quality of said aids - have only had for a matter of months and only use (approx 2/3 times a week) in one environment - Court Room where the acoustics are such that hearing all participants is difficult and I had hoped with the help of aids my problem would be eliminated. Unfortunately they have let me down seriously on two occasions to date when the fragile wiring has come adrift from the ear receptor. Given the cost of these aids such a fundamental issue should not be an endemic problem. Can you please advise . Kind regards Marianne Thacker

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