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Mota's complaint against Tesco

Mota Hayre


Product unavailability / quality in decline

Complaint against Tesco

There was a time when Tesco was, 99.9% of the time, the supermarket for me. Not so for the last couple of years - to give you just a few examples in the quality decline of your products (and my experience ois based on two your larger stores: Osterley and Yeading): + Milk in flimsy plastic + Andrex Shea Butter toilet rolles no longer available (your own branded version is still available however the current 'model' is nothing like the one when it was first sold - the original was almost exactly as the Andrex) + Boneless rolled shoulder - stock seems to be diminishing and often the only one I can find is your 'everyday value' version; igorning the actual [low] quality of the meat - the packaging is a turn-off I could give you other examples - but what is the point; based on previous correspondence with your customer services operatives their replies have been along the lines of "sorry you are disappointed"; "we don't have information on how the buyers determine products"; "we don't know why the particular branch has stopped selling ......"

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