Tesco

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Karen's complaint against Tesco

Karen Armstrong

16/01/2015

Tesco computer says "No!" to charity refund!

Complaint against Tesco

As treasurer for a local charity, I was charged with purchasing gift cards for our members. Due to a misunderstanding, I purchased too many. John Lewis very helpfully refunded on the excess cards but Tesco refused, constantly chanting the mantra that "the computer cannot give refunds on gift cards". I tried in-store, the customer service national phone line and email to Dave Lewis to no avail. This was a genuine mistake on my part but I really feel that such a vast organisation could have found someone who could tell the computer to say yes. This charity is effectively out of pocket by £2000! Merry Christmas!

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