Forces War Records

4.00 stars

13 Reviews

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SAVE ON YOUR INSURANCE

Elizabeth's complaint against Forces War Records

Elizabeth Fussey

01/03/2015

[RESPONDED] Paid for one month subscription only to find auto-renewed without my knowledge for next 8 months.

Complaint against Forces War Records

Towards end of my month, received "courtesy email" saying due for renewal shortly. Ignored it only to find they had taken funds from my account. I hadn't read right to the end of the email where it said if you decide to change your renewal settings uncheck the box next to Auto Renew Membership (which I had never checked in the first place). So much for a reputable UK company which they market themselves as. Since found out have been exposed on BBC Watchdog. Paid £8.95 for a month. Looking for a refund of £71.60 - not used the site ever since. It's a scandal.

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Forces War Records has responded

  • Comments (5)

A Spokesman Said Support | | VERIFIED

Hi Tom, great to see you guys have responded so quickly to Elizabeth's issue. Please note that the user can send private messages to you on A Spokesman Said. We are registered with the ICO and have undergone rigorous security testing - so it won't be problem wrapping this up on our platform. Good luck resolving this issue. Best, support.

A Spokesman Said Support | | VERIFIED

Hi Tom, great to see you guys have responded so quickly to Elizabeth's issue. Please note that the user can send private messages to you on A Spokesman Said. We are registered with the ICO and have undergone rigorous security testing - so it won't be problem wrapping this up on our platform. Good luck resolving this issue. Best, support.

Elizabeth Fussey | | VERIFIED

Thank you. All resolved. Great service.

Elizabeth Fussey | | VERIFIED

Thank you very much for refunding the money and resolving this issue.

Ann Smith | | VERIFIED

Hello Elizabeth, I'm very sorry to hear you are dissatisfied with our service. Due to the nature of your issue and of course sensitive payment details could I ask you to contact our support team at either of the following: Our Online Support Desk: http://www.forces-war-records.co.uk/supportcentre E-Mail: [email protected] Kind Regards, Tom Web Manager Forces War Records
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