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John's complaint against Forces War Records
[LAPSED] subscriptions taken after cancellation
Complaint against Forces War Records
my complaint is much the same as everyone else here. I cancelled my subscription but surprise surprise they have no record of me doing this or receiving an email through their site which I sent informing them of the problem. They did reply to the second email as I cancelled the subscription AGAIN! However they completely dismissed my request for a refund even though they can clearly see that I had not logged on to the site during this time! Yes I understand that checking my bank statement is my responsibility but I also think when you have a clear case of someone not using their service they should at least make some sort of offer if for nothing more than customer satisfaction and if they had done so I would not be writing this now!
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Lapsed. John has not responded in 90 days
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Ann Smith | | VERIFIED