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GBP silhouette


Cristel's complaint against L.K.Bennett

Cristel John


No cash refund received for FAULTY item of clothing returned

Complaint against L.K.Bennett

In April 2011 I returned a top I bought on sale for 30UKP Pounds at L.K. Bennett Cardiff due to mi store located at Cardiff St David's II because the shoulder seams were misaligned.. My size was sold out + I was offered a sales voucher to use in-store on another purchase. Over a period of a year I failed to find anything I wanted. Prices at LKB are expensive and I didn't want to have to spend twice as much just to use up their credit voucher. I wrote to LKB's Customer Services, London, but my request for refund was declined by Rachelle Sherwood. I feel cheated out of 30 Pounds - a substantial amount for a pensioner!

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