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Jayden's complaint against viagogo

Jayden Koay


Charged $40 due to Delivery Plan Change

Complaint against viagogo

I received my payment for the recent completed sale and was shocked to find an extra $40 deducted from my final payment due to delivery plan change for my other listing. This is unfair to the seller as the issuing of ticket is solely in the discretion of the event organizer. I listed my ticket as e-ticket but received paper ticket from box office instead which I mailed it promptly once I have the buyer details from Viagogo. The charged was 23% of my ticket price which I felt unreasonable. This will discourage seller to list ticket in future. Looking forward to your response in regards to this matter. Thanks! Jayden

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