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Kerry's complaint against viagogo

Kerry Gittens



Complaint against viagogo

Do not ever purchase tickets through VIAGOGO. I spoke to a "Customer Service Adviser" by the name of Aoife. She was EXTRMELEY unhelpful. On several occasions I have asked to be transferred to a Manager. She advised me she will get a Manager to call me back. Then when I contacted Viagogo, as I never received a call. She then advised me the reason for Manager not calling was because the Manager assessed the call and listened to the conversation, He then felt that I never needed to receive a call back, because Aoife had given the correct information. This is unacceptable, at the end of the day I felt as if my situation wasn't dealt with or solved in any way shape or form. I was waiting all day from 9AM for a call back, to then hear the day day of calling them that no one was going to call me. I then received an e-mail a DAY before the event "Micky Flanagan Tour" Due to be on the 6th October 2017, that I had been issued a refund. Immediately I contacted Viagogo, for the second time to raise this issue, and come to an understanding why I had received an e-mail. Again I spoke with Aoife, seems to be shes the only person who works for Viagogo, as the call always seems to go to her, and she is extremely UNHELPFUL! Aoife explained that the London Bridge office had received these tickets 'DAMAGED' therefore aren't sellable, this was the reason for the refund. I explained is there anything that is possible for Viagogo to do to resolve this issue, as this was specifically booked for a Birthday Present. To be notified a DAY before the event, is ridiculous. Aoife wasn't helpful in anyway, she said there is nothing for her to do, I yet again asked to be transferred to a Manager, and I said I was happy to hold. She was extremely rude yet again, in her tone of voice. I am so upset with the customer service provided. Viagogo, shouldn't be allowed to BUY or SELL. They're an extremely unprofessional company, who aren't willing to help their customers, but happily take their Money... If you know what's good for you, PLEASE DO NOT PURCHASE FROM THIS COMPANY! I CANNOT STRESS TO YOU ENOUGH!!

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