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Claudia's complaint against viagogo

Claudia De Jongh


Ed Sheeran concert tickets bought on Viagogo site

Complaint against viagogo

I was sold concert tickets by Viagogo for Ed Sheeran concert coming up next week. When purchasing them, I was charged more than the amount displayed on the final payment confirmation page, which I think has been their service fee. The price I had thought I was paying was £150 per ticket and ended up paying £809 for 2 x seated tickets. Then with 4 x standing tickets they were displayed as £120 per ticket but again I was charged £809 for those too and I only became aware of the total fees after it had been charged to my cards. I was advised by Viagogo to sell the tickets on, but only later on did I become aware that Ed Sheeran’s concert organisers had prohibited sale of tickets on Viagogo, so in actual fact, my attempt to recover my money is now illegal as I would be selling invalid/unusable tickets to another buyer. I have offered Viagogo the option to have the tickets back before the concert so they can do with them as they wish, but they are still claiming the tickets are valid and usable and refusing me a refund.

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