viagogo

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Andrii's complaint against viagogo

Andrii Domeniuk

09/03/2016

[RESOLVED] - I sold 2 tickets but payment was failed.Customer service Viagogo ignore me 2 weeks.

Complaint against viagogo

Good day, I sold successfully 2 tickets for football match Barcelona Celta de Vigo 14.02.16 with Viagogo. 18.02.16 I've got a message that my payment successfully initiated and during 3-5 day I'll get my money. but after 5 days I found my payment failed in a private cabinet Viagogo. I checked my Paypal account - it works good. After I sent 8 messages to Viagogo customer service team but till now I've got NO answer at all!!! For me it is awfully that company with big name ignores customer for a such long time. It is exact info that you reply to customers during 48 hours, so what i s the problem!??? I did my best - sold good valid tickets on your web site and what I have from you? ignoring for 8 messages in 2 weeks!!

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viagogo resolved this complaint

  • Comments (6)

viagogo viagogo | | VERIFIED

Hi Andrii, really sorry to hear that there has been an issue with your payment. Could you please reply with the affected order ID? We will look into this immediately for you. Kind regards, viagogo

Andrii Domeniuk | | VERIFIED

Good day, my Order ID is 6393155, failed payment is 1189989.

Andrii Domeniuk | | VERIFIED

10.03 Viagogo answered me with 3 ways to solve payment problem, after I choose and followed one of them new payment was initiated to my PayPal 11.03.16. Will see.

Andrii Domeniuk | | VERIFIED

2nd payment was Failed, the reason is the country of registry of PayPal account, Same problem with bank transfer: Viagogo requires IBAN and Swift, my bank has no IBAN format for account, only accont number with 14 figures, and Swift code is not accepted (unexpectedly that German Correspondent bank, Commerzbank AG Swift COBADEFF is not accepted too). I told all this info to customersupport and ask to help.

Andrii Domeniuk | | VERIFIED

Problem was solved! I've got my payment! The only way was to find someone with EU paypal account. Many thanks to Stafanie and Louise (viagogo team). Many thanks to Aspokesmansaid support

Andrii Domeniuk | | VERIFIED

Problem was solved! I've got my payment! The only way was to find someone with EU paypal account. Many thanks to Stafanie and Louise (viagogo team). Many thanks to Aspokesmansaid support
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