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Christine's complaint against viagogo

Christine Taylor


Misleading Totals and Hidden Fees

Complaint against viagogo

My first purchase with Viagogo. I was quoted £35 per ticket for Stormzy tickets at the Brixton O2 Academy on Tuesday 2nd May. When I went to make my purchase, the Viagogo site stated it would cost £70 for the two tickets. After putting in all my details: name, email, address, card details and hit submit I was told my order was confirmed and then asked to hit continue several times at the bottom of the pages to have the tickets sent by email. At the second last page I was shocked to see that my total was not £70 but £98 and some change due to Viagogo's fees. This is more than 200% higher than the cost of tickets at original sale price of £24. Had this price been shown to me originally I would have never bought the tickets. This is not only misleading but must be illegal. Its apparently not possible to cancel the tickets but I'm going to be disputing this with Viagogo and reporting this to the Consumers Bureau.

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