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Ocean's complaint against viagogo

Ocean Fox


Order no. 11531738 Wireless Festival

Complaint against viagogo

I have sold festival tickets via the website for the sum of £528.00. I have evidence of this transaction. Said tickets have been delivered to buyer before deadline date stated which I also have proof of (receipt, tracking number and buyer signature) and yet Viagogo has emailed me claiming that the transaction is now canceled and that I am going to be charged £20? Obviously this has left me feeling very confused and upset. I have tried ringing their customer service numbers provided and also emailed the company directly but customer service has been very poor not answering any questions at all. If this transaction is canceled I expect the tickets back so I can sell them on before the event takes place and I especially don't expect to get charged when I've done everything by the book. The event takes place on the 07/07/17 and I have a strong feeling I have just lost a large sum of money. I dont undertstand how you can worm out of paying the sum agreed, take my tickets and not even give an explaination

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