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Ann's complaint against viagogo

Ann clark


Pressurised Selling and Extorionate Bookin Fees

Complaint against viagogo

I have booked two tickets to Legends Live 2017 at Genting Arena Birmingham Oct 14 the seats cost £64.29 each. My final bill was £182.92 making a booking fee of £54.34. As the site was timed and said "tickets were selling out" I did feel I should act quickly. It wasn't until I calculated how much my friend owed me that I realised how expensive the booking fee was and as it transpires the seats were over priced as well. I have queried it with them asking for a full refund but they have advised they can't refund and made no mention of the booking fee. I had to do this by e mail as it seems there is no one at Viagogo who is willing to speak to you.

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