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Terri's complaint against viagogo

Terri Wright


Refund problem

Complaint against viagogo

I purchased 2 adele tickets for July 2nd which was cancelled I paid using my grandads account with has now been closed dew to his passing in January viagogo told me to change the details of the getting paid on my account which I done the night they told me to to then have an email about a week later stating the full refund will still be going into my grandads account I have been trying to contact viagogo since receiving this email with no luck at all I can not get a response from phone or email from any member of staff from viagogo and still waiting for my refund I have been to my grandads bank and they said they will just send the money back as no account anymore

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