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Kai's complaint against viagogo

Kai Robbins


Refund Required Order number 8310617

Complaint against viagogo

Trying to find a contact detail to write to Viagogo. Letter is below Dear Sir / Madam I have been trying to contact you using your telephone number provided on your website but I am sure you are aware there is no way for your customers to speak to you directly via a phone number. I am requesting a full refund after it has become apparent my ticket is NOT VALID. The media and Adeles website state that ticket holders will only be able to gain entry with the correct name on the tickets and a correct valid ID. I have also been in contact with my Firms solicitors, Gordon & Slater and Trading Standards who have informed me that my tickets are not valid as they were sold illegally under the Consumer Rights Act 2015. My tickets do not have any information regarding the row or seat number or its original face falue as stipulated by the Act. As I would like to purchase legal tickets I require my funds back. I will after 10 days inform my Solicitors and Trading Standards what actions have been made since this email. I hope to avoid reporting this matter to the Police (Cybercrime), my Bank and Visa and the media which I have been advised would be interested in following this story after the recent press regarding Adele and ticket companies. I will pursue this in Court if this is the only way too reclaim this money. I will also make an appeal online and using the media to find any other people in my situation so that as a group we can appeal to the Courts. I look forward to hearing from you. If you need any information from me please do not hesitate to contact me via this email address or my private mobile number.

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