viagogo

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360 Reviews

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Tiam's complaint against viagogo

Tiam Poh

19/05/2017

Ridiculous Booking fees!!

Complaint against viagogo

I bought 2 depeche mode tickets for the 3rd June 2017 and the price per ticket including service charge was £61.75 ( £55 face value plus s/c £6.75). So the total amount should have been £123.40. Instead I was being charged £227.70 plus the booking fees! It is almost double the price of the tickets! I am adamant that the booking fees was not shown clearly before I completed my purchase otherwise I wouldn't have gone ahead with it. I went to their website to lodge a complain but apparently it won't allow me to do it until the event is over. I am very angry and disgusted about their booking fees and I hope they will respond and resolve the issue as soon as possible.

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