viagogo

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J's complaint against viagogo

J Pearson

20/11/2016

Ticket Scam

Complaint against viagogo

Complaint about viagogo I bought two tickets to the Barclays ATP World Tour Finals for my daughter's fiancé's 30th birthday. So - a very special occasion. I bought these on 7th August 2016, having visited the official Barclays ATP website. I was directed to their OFFICIAL ticketing partner, Viagogo. I bought the two tickets on my debit card (also Barclays, ironically enough) and managed to secure them for £306.91 including the enormous booking fees. I have copied confirmation of this below [PLEASE SEE APPENDIX A]. I was also senT the tickets to download and print, which I did, wrapped them in a presentation box for my future son-in-law's birthday in September. Imagine my horror when the two recipients turn up to the O2 centre to find that they are refused admission because the tickets were 'void'. They were told that the details they were giving of me, as the payment person, did not match up with their records of the bar codes on the ticket. I had previously noticed that another person's name was on the ticket, but when I checked the terms and conditions on Viagogo's site was reassured that this was not a problem. See below for the message on the site [PLEASE SEE APPENDIX B]. I was contacted by my daughter who needed to check where I had bought the tickets from and needed to provide proof of this to her in order to show the security person at the venue. Since I was travelling in a car (and driving) at this point it was impossible to do so just there and then. However, I managed to get somewhere with internet facilities and forward her the emails that I received confirming my booking, reservation number, seat, proof of payment and so on. This was still not enough because there was someone else's name on the ticket. My daughter was told that someone had booked the seats, then cancelled them, and then sold them on to me for a hugely inflated price. I had no idea that this could happen on a site that was labelled the official site of the tournament. There was no warning given that the tickets being purchased might be an illegal transaction. As a result of all this my daughter and her fiancé missed the entire doubles mens final match. They had travelled up from Brighton to see the matches and were desperately disappointed to have missed a whole session. Eventually I was sent an email from my daughter with some re-issued tickets in the same block that I had bought the tickets in, but much, much further back. I had to verify receipt of these and it seems that this was successful. However, they had to wait for another hour for their bags to be re-checked and wait at the back of the queue again before entry. I was very upset and embarrassed at this whole episode. This was supposed to be a major present for my future son-in-law and it turned out to be a very, very upsetting farce. How is it that a major sports tournament can be officially partnered with a website that sells fraudulent tickets? I will never, ever trust an online ticket service again, which means that I will miss out on all major events as it seems that online purchasing is the only way to obtain such tickets. There is no protection that we can trust when buying such important tickets. APPENDIX B Why do my tickets have someone else’s name on them? Murray vs Djokovic - Barclays ATP World Tour Finals 2016 - Finals Sunday, November 20 2016 15:30-22:00 The O2 arena 2 tickets Order ID: 8199800 Section: 407 viagogo allows third party sellers, including individuals, to sell tickets on its platform. In some instances the original purchaser's name may be printed on your tickets. The tickets are valid. Your name does not need to match the name printed on the ticket to gain entry to the event. Did you find this answer helpful? Yes No APPENDIX A Dear Xxxxxx, Congratulations! You’re on your way to see Barclays ATP World Tour Finals 2016 - Finals at The O2 arena! When will I receive my tickets? We're currently preparing your tickets. We'll notify you shortly, once your tickets are ready for download. You can track the status of your purchase at any time in My Account. Event Information Order ID: 7403402 Event: Barclays ATP World Tour Finals 2016 - Finals Ticket(s): Section 407 , Row G, (2 Ticket(s)) Listing Note(s): Venue: The O2 arena Date: 20 November 2016, 15:30 Order Information Payment Method: VISA: ************xxxxxxx Number of Tickets: 2 Price per Ticket: £114.18 Total Ticket Cost: £228.36 Booking Fee: £60.82 Handling Fee: £5.56 Tax: £12.17 Adjustment: -£0.00 Total Charge: £306.91 viagogo is the world’s largest ticket marketplace where you can find tickets for all the best live events. Why not check out the latest Concerts, Festival Tickets, Sports Tickets and Theatre Tickets on viagogo now. Remember if you have any spare tickets, you can sell them on viagogo.

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