viagogo

1.00 stars

360 Reviews

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Jobey's complaint against viagogo

Jobey Walker

13/12/2016

Total lack of communication and no answers

Complaint against viagogo

I purchased 3 tickets for red hot chili peppers in Manchester on the 15th of December..upon receiving these tickets I discovered that in fact the wrong tickets had been sent and that they were for the 14th December show in Manchester ..I could not accept these tickets as they were for the wrong date and contrary to my order, following this I emailed several times to both email addresses and even contacted viagogo via social media ...after this the only reply I got from them was asking me to send pictures of the tickets despite me already sending them to their customer services account as the link they sent me to post pictures was down apparently for maintenance...since then I have had no reply nor correspondence this is totally unacceptable and unprofessional and as a customer rwho made regular purchases I will no longer be using viagogo and will be passing in this information to anyone considering using viagogo

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