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Jonathan's complaint against viagogo

Jonathan Ward


Transaction Canceled - No Reason Given

Complaint against viagogo

I sold a ticket to a concert via viagogo, they confirmed payment had been taken from the buyer and I was to send the ticket via their courier service which I did, at some stage between them collecting the ticket and me being paid they canceled the transaction without informing me. As a result I lost both the ticket and the sale despite them, at some stage, having been in possession of both of these. There is no reason that my transaction should have been canceled, I have read and identified with all T&Cs and was fully compliant. Now that I try to find out why it was cancelled or try to speak to someone it is not possible, they have an FAQ page only and do not provide a telephone number or e-mail address to use. It is unbelievable that they are allowed to trade given that they appear to be impossible to contact.

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