viagogo

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360 Reviews

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Glenda's complaint against viagogo

Glenda Lim

20/12/2016

Unable to contact viagogo to cancel my order

Complaint against viagogo

Due to last minute happenings I won't be able to go to Taiwan to catch the IU Concert. Initially, I was already dismayed that i had to pay $140SGD for just the BOOKING FEE however it did not occur to me that it was that much as for some reasons when I bought the tickets, the prices were given in my currency (SGD) however at the checkout it was in TWD, hence, I did not double check. But that's not as bad as what follows despite it being really unreasonable. I tried to contact viagogo but there was absolutely no way I could do that. No email, no telephone number, nothing. This then appeared like a trap to me. Buyers pay booking fee which goes to viagogo, sellers lose part of the money to viagogo as well. Wtfreak is this?!?? When I tried to sell my tickets to make minimal losses, it was near impossible since I had to rack up the price of the ticket to cover the booking fee which I'd lost previously and then the fee that's taxed by the company. It's absolutely ridiculous. All I want is to have my money back. Viagogo has TERRIBLE Customer service.

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