viagogo

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360 Reviews

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Farah's complaint against viagogo

Farah Fairweather

14/05/2017

Viagogo tickets to concert

Complaint against viagogo

I tried to purchase 2 tickets to capital summer ball on 10 June. The tickets were advertised for £172 & when it came to payment my card was declined. When I subsequently put another card detail in the the price not only came to £477 at which point my card was declined again. However I later learnt that the transaction had gone through. In the meantime I had purchased another 2 tickets from viagogo without realising the last transaction had a gone through. Please help as not only do I believe I was misled on cost the money should not have been taken if the transaction had been declined. Many thanks Farah

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