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Laura's complaint against viagogo

Laura Kempen


Wasn’t charged after my details were given

Complaint against viagogo

I went to buy 4 tickets for a comedian at £50 each for near the front. I was immediately put on a countdown and proceeded to buy the tickets. They were the first search that came up and they said official site. I put in my name, address and email and then the next page asked for my bank details with no final costs being stated. The only option was to press continue. I used my iPhone to make this purchase and you could not scroll down u set the continue button. The next page stated the breakdown of the cost and I thought no that too high £90 per ticket. But then I noticed an order number. My tickets only stated the section and row number. I contacted them and got the same email starring fees are displayed and it can’t be cancelled. I contacted my bank and they have unsuccessfully done a chargebacka nd section 75. I’ve been researched laws but not sure what to do now.

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