GAME

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Samatha's complaint against GAME

Samatha Parry

27/12/2016

Faulty Xbox One

Complaint against GAME

My son got a new Xbox One for his Christmas present and it didn't work, we went to Game in Grimsby Town in Freshney place where the staff attempted to try to get the faulty x box one working but to no avail it would not work we then asked if we could have a replacement only to be told that their were none of the x box ones that we ordered through Game online left in stock. We were NOT offered another Xbox one for the same price in store and told that we either pay the extra or get a refund so we got a refund and now have to wait 3-5 working days for my account to be credited so I can purchase another console for my son, he has no main Christmas present to play with now and this has totally ruined Christmas for him! Furthermore we will have to wait at least a week to get a new one. I am totally disgusted at this customer service and want to inform you that for future reference I will not be purchasing anymore from your company and rest assured I will be making people aware of the way you treat valued customers!!!!

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