Waitrose

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Cheryl's complaint against Waitrose

Cheryl Thompson

03/10/2016

Bad shopping experience

Complaint against Waitrose

i have jusT been in your shop in Newport Shropshire, I had a basket of shopping and the queues were very long with no fast till open. I tried using the self service checkout but it would not work! I had to wait ages for some one to come and look only to be told you have to register. It was not explained how I register or what to do by someone who I presume is a manager as he was wearing a suit. I said to him what do I do now I have been waiting ages here the queues are miles long and there is no fast till open. He just walked away so I had to go back to the queues which by now we're even longer.i am totally disgusted by this experience, one of the reasons I shop in wait rose is because I usually experience good customer service not to be treated like this in future I will think again before shopping at Waitrose

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