Waitrose

1.00 stars

28 Reviews

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a's complaint against Waitrose

a gISCOMBE

31/10/2015

Basket only sign discriminates against elderly and disabled re doing a quick shop

Complaint against Waitrose

Most stores now have a `10 items or less sign. They do not make it a condition of a quick shop that one has to be able to carry a basket of goods. In Welwyn Garden City store I had an unpleasant experience buying just 8 items. First a very elderly customer , carefully balancing a basket of a few items on her walking frame, asked me if I could read that it said Baskets only!! Then the assistant said , when siI suggested the sign be updated, that she herself was disabled. She didn't give any further comment as to why this meant it was ok to discriminate against disabled people by insisting that customers should physically carry baskets. However, they have not refused to serve me if the number of items is less than `10, but it irks me that men carrying baskets with rather more than 10 items also get served at these fast tills. It appears , in WGC at least, that Waitrose feel it is traditional to discriminate against more vulnerable people and they like to carry on.

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