Royal Mail

4.00 stars

228 Reviews

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john's complaint against Royal Mail

john foster

14/04/2015

[LAPSED] 6 1st class stamps for compensation for a mislaid/stolen parcel worth £95.00

Complaint against Royal Mail

my son sold his ps3 on ebay for £95 including P&P to put towards a ps4 the parcel was sent via 1st class post but never arrived with the buyer who has been given a full refund by ebay who are now charging me for that amount , after the royal mail investigating this they sent a letter today saying they are sorry & don't know where the parcel is and blamed huge volumes of mail and pointed out that this can sometimes happen as letters & parcels can be mislaid but because of the service we used it only warranted 6 1st class stamps as compensation. the parcel was a big box weighing just over 4 kg

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Lapsed. john has not responded in 90 days

  • Comments (1)

Royal Mail Customer Services | | VERIFIED

I'm very sorry that you had a poor experience when using Royal Mail and that an item was not delivered. I am also sorry and that you are disappointed our response to your claim. Our letter will have explained our complaint handling procedures and should give full information on how to contact us again if necessary.
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