Royal Mail

4.00 stars

227 Reviews

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nia's complaint against Royal Mail

nia tudor

25/03/2015

[LAPSED] Continuously damaging mail I send to customers!!

Complaint against Royal Mail

Paper illustrations being sent to customers in cardboard do no bend envelopes, they're being received bent in half, torn, folded etc. Sent a framed piece wrapped in an entire reel of bubble wrap, a postal bag, and a box marked fragile. Smashed. Received crockery in belated packaging marled fragile all over, smashed. 18 items in total so far.

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Lapsed. nia has not responded in 90 days

  • Comments (1)

Royal Mail Customer Services | | VERIFIED

I'm very sorry to hear about the difficulties you report. The integrity of all mail entrusted to us and safe delivery is of course extremely important to us all. I hope that you have been in touch with us to report these matters but if not please see how to do so using this link: http://www.royalmail.com/business/help/contact-us
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