Royal Mail

4.00 stars

228 Reviews

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Julia's complaint against Royal Mail

Julia sutherland


[RESOLVED] - I can't get my mail delivered because my ID in married name

Complaint against Royal Mail

I am mid divorce. Changed my name back to maiden name but cannot formally change till divorce final. Mail thus in maiden name and ID in married name. Royal Mail will not accept this and allow me to collect my own mail or understand the situation.

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Royal Mail resolved this complaint

  • Comments (2)

Royal Mail Customer Services | | VERIFIED

I'm really sorry to hear about this Julia. I'm sure you understand that we have to be very careful to ensure that we handle mail correctly and have to make appropriate checks. Given the very personal nature of this matter and unless it has been resolved, can you please email [email protected] where I will assist you? Thanks.

Julia sutherland | | VERIFIED

Hi there, many thanks - I have now emailed them and they have responded helpfully. Thank you.
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