Royal Mail

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228 Reviews

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C.'s complaint against Royal Mail

C. Reilley

20/02/2015

[RESOLVED] - No Compensation for loss of property using Royal Mail

Complaint against Royal Mail

Royal Mail Complaint 18.02.15 On 31st January I sent in a Claims Form to Royal Mail requesting “reasonable compensation” for the loss of 2 CD's posted on the 28th January, requesting an explanation of “how this can be prevented from happening again”. Royal Mail excuse themselves on the matter of compensation by claiming that my consignment had “not been packaged in accordance with Royal Mail's packaging guidelines”. Which state the requirement is “a rigid purpose made container, and the use of “screened envelopes” for computer disks”. No such products are available from the Royal Mail Services. In other words it is impossible to meet the “packaged in accordance with Royal Mail's packaging guidelines” criteria.

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Royal Mail resolved this complaint

  • Comments (5)

C. Reilley | | VERIFIED

A proposal was received from Royal Mail last week and I am awaiting their confirmed response by post as promised.

C. Reilley | | VERIFIED

I am pleased to report that this case has today been concluded to my satisfaction. C.Reilley

Royal Mail Customer Services | | VERIFIED

We are grateful for your comments. Feedback from our customers is important to us and helps us improve the service we deliver. We’re pleased too that by contacting you directly, we have been able to discuss your concerns and resolve the matter. For any future queries please feel free to contact us via our website at the following link http://www.royalmail.com/personal/help-and-support/I-need-to-contact-royal-mail

C. Reilley | | VERIFIED

A proposal was received from Royal Mail last week and I am awaiting their official their confirmed response by post as promised.

C. Reilley | | VERIFIED

Satisfactory conclusion arrived at today. C.Reilley
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