Royal Mail

4.00 stars

209 Reviews

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Colleen's complaint against Royal Mail

Colleen Magee

13/05/2015

[RESPONDED] Paid4 guaranteed deliv, didnt arrive, no solution given only offered money back for service (£8!)

Complaint against Royal Mail

paid extra for GD, didn't arrive, called RM to see what they can do and turned out they couldn't do anything! I even offered to go and get it myself to ensure I got the package in time and I cant even do that! I then asked if they would deliver the item to a different address so that I could get the package on time - computer says no again! It was a dress for an awards doo and it was really important that I got it. I am so frustrated with this service and cant believe a company of magnitude such as RM cant get a simple dress to someone, or try other solutions. awful

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Royal Mail has responded

  • Comments (1)

Royal Mail Customer Services | | VERIFIED

Hello Colleen, I'm sorry that you had a problem in receiving an item that we were due to deliver to you. Our delivery performance is normally very good and we're as disappointed as you are when things don't quite go to plan. From the details given I can't offer a more detailed comment now but would happily do so if you can provide more information. Of course you may have spoken to my colleagues at customer services who will always help if they can. Please let me know if I can help further.
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