Royal Mail

4.00 stars

228 Reviews

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Andrew's complaint against Royal Mail

Andrew Rostron

10/04/2015

[LAPSED] Royal Mail "MISPLACE" my Passport

Complaint against Royal Mail

My partner sent passport special delivery to Indian Embassy for visa and the envelope didnt go further than local sorting office. So much for tracking - who stole it? Its her identity!! Compensation pathetic. Never use them for this service again. Cost us a fortune to replace quickly

  • supporters 0

Lapsed. Andrew has not responded in 90 days

  • Comments (1)

Royal Mail Customer Services | | VERIFIED

I'm really sorry that you had a problem when using our service. I gather that you are also disappointed with our response to your claim and apologise if this is the case. As I don't have the details can I refer you to our letter will have explained our complaint handling procedures and should give full information on how to contact us again if necessary? If I can be of further help I will be happy to do so.
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