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Stuart's complaint against Royal Mail
[RESPONDED] Special Delivery ensured my iPhone was bent in half
Complaint against Royal Mail
I used Royal Mails Special Delivery service to send my iPhone to Mazuma Mobile whom offered me £180 for the iPhone. I complied with the Special Delivery sending instruction and wrapped it in foam. Mazuma sent the iPhone back to me because it had been damaged in transit. Royal Mail managed to bend my iPhone in half and ruin the screen. I complained to them but they have refused to pay compensation on the grounds that my item wasn't sufficiently protected! The iPhone never stood a chance seeing as it has been bent in half.
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Stuart Stewart | | VERIFIED
Royal Mail Customer Services | | VERIFIED