River Island

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15 Reviews

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Shelly's complaint against River Island

Shelly Prosser

29/09/2016

Birthday voucher

Complaint against River Island

I have contacted River Island on the 1st September through the contact us form you have on website. I have had no response to this? I contacted you in regards to a order i placed on 1st September 2016, order number 33589119 I had received a £5 off birthday voucher for my birthday on 28th August, when i tried to apply it to order it said voucher had expired. I was shocked that i had such a short time to use my birthday gift before it was taken away. On the 10th September I received a email Stating that i could still use my £5 voucher??? Use it before you lose it. I emailed again through the contact us page on 10th September to ask why I was not able to use voucher on my order on 1st September? I have had no response to either of my emails? I believe this to be very poor customer service and has totally put me off ordering from River Island again. Why could i not use voucher for order on 1st September?? Why have both my emails been ignored? Thanks

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