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Petra's complaint against River Island
Bad Customer Service
Complaint against River Island
I bought some jeans on Feb 14th at their Basildon store, the queue was building up, I asked their cashier to get some help but she didn't bother, she was serving an old lady who was exchanging items so this was taking some time. There ended up being about six people in the queue, they only had this one till open, people were putting clothes down and leaving. Four members of staff walked past but didn't go to open another till. When I got to the front fifteen minutes later, this cashier called Kim refused to give me her name and said their staff were busy.....wrong answer, the tills should be the most important thing in the shop when busy.
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