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Sarah's complaint against Amazon

Sarah Hornsey

09/03/2015

Amazon have been charging me for a Prime Account for 5 years without my knowledge

Complaint against Amazon

I noticed on a bank statement a rogue charge from Amazon for £79 - when I looked into it I realise that I had an Amazon Prime account that was charging me £79 per year. It also said I had been a member since 2009 - it was now 2015. I started to panic. What did this mean?? Well, subsequently I phone customer service and found I had been charge £49 per year since 2009. I felt in shock. They woman on the phone said I could be refunded £79 + £49. I still haven't received anything - this was a week ago. I also want the other 4 £49 payments back!

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