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Lucy's complaint against Amazon

Lucy Armitage

17/12/2016

Amazon seller account hacked

Complaint against Amazon

Our seller account was hacked over the busiest weekend of the year and almost £10k taken, someone had changed the recipient bank details (how had this got passed Amazon in the first place?), Amazon have simply replied with standard emails that our enquiry had been passed on to the relevant team..... nothing else after 5 days... no reassurances, explanations or personal contact. We are beside ourselves and need this money back. They seem to be totally unaccountable to anyone!!

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