Amazon

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Angela's complaint against Amazon

Angela Coates

08/10/2017

Price almost doubled without informing me

Complaint against Amazon

Appalling treatment from Amazon tickets … I received an email from Amazon tickets advertising a musical's tickets for £11 each. I went online and bought 2 tickets for £11 each - as advertised. However, when the confirmation receipt came through I had been charged almost double. Not £22 but £42.90. I have since complained and sent at least 6 emails and phoned in. I keep getting ignored or fobbed off. It is just not right. I will not let this matter drop. A customer should not be charged almost double without being informed or asked if this is acceptable, The customer service handling of complaints is appalling too. I have asked for call backs but no-one has called back. This is not the service you would expect from a big company like Amazon

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