Apple

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charlotte's complaint against Apple

charlotte edmonds

12/12/2014

Apple Fail to Find Missing MacBook Pro...and clearly don't give a damn!

Complaint against Apple

Apple's 'secure' couriers Syncreon failed to deliver my MacBook Pro and Apple have taken three weeks (so far) to investigate the loss, when they assured me it would take up to 8 days. I have been promised phone calls which never materialise and have spent more time on phone calls to them than I care to mention. The generic emails I have received are a further demonstration of their poor customer service. Feeling so let down by a company that I always had such faith in, having bought many Apple products before. This multi-billion pound company should be ashamed of taking £1000 from a customer and not delivering the goods.

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