Apple

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Rosa's complaint against Apple

Rosa Hunn

08/03/2015

iPhone Updates Rendering older iphone models useless

Complaint against Apple

Hi, I am emailing to complain about my Apple iPhone 4s. The internet is so slow, it is impossible to use my iPhone Internet apps when out and about. I took it to the o2 shop and they said it's because new Apple technical updates affect older models of iPhone (4 / 4s). I do not find this acceptable for such an expensive device and it has rendered my phone unusable when I need it most. This issue should have been communicated to customers before they update their phones and I feel it is very poor customer service. I would like a free replacement for all the trouble this has caused me. Thanks

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