Apple

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Larissa's complaint against Apple

Larissa Fradkin

21/04/2015

Old and forgetful? Apple thinks you should be penalised. Heil Apple!

Complaint against Apple

When I set-up an ipad for my 90 year old father I used a passcode I have now forgotten. I had never been warned that one day this would disable my ipad. I had never been asked what level of security I wanted. Two days ago ipad did ask me for this passcode. After a few futile attempts the device was disabled. I followed internet instructions on how to enable it. They didn't work for me. It turned out later, my cable was dodgy. To get ipad enabled again took one working day, a lot of aggravation and £30. The apple support wanted £90. My view: this policy has nothing to do with security, and everything to do with extortion.

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