Argos

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Csroline 's complaint against Argos

Csroline Rosser

04/04/2018

Bush cooker

Complaint against Argos

I bought a bush cooker from Argos in April/may 2016. I can’t give exact date as no longer have the bank account that I used to buy it from but the Bush cooker type is BDFD60B, serial number 160200122 or 460200122 I can’t quite tell from the picture the cooker repair man gave me. Basically the top oven selector switch is broken as is the thermostat in the main oven. It has been like it for 7 months. The reason I only now bring it to light is I have been away from home as I lost both my parents in that time so it wasn’t a priority back in September when it happened. I couldn’t get the grill to work, the oven burns everything even on the lowest heat it’s completely useless!! It ran out of the 1 year warranty last May 2017 but surely these things shouldn’t have gone wrong with it only being 16 months old at the time?? The guy who came to look at it for me says he cannot get parts anywhere for it but frankly I don’t see why I should be buying them & paying for these repairs on such a young appliance? I’ve not heard that this brand isn’t the best and other orioles have broken too!! My family are now back at home & I cannot cook using the oven, it cost me £400 at the time & after loosing my parents I’ve been out of work and I cannot afford not should I have to , to replace these parts or get a new oven. So I’d like to ask for someone to contact me okease to be able to help me resolve this matter as soon as possible. These faults should not have happened so soon???

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