Argos

1.00 stars

204 Reviews

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Tracey's complaint against Argos

Tracey Cowley

14/12/2018

Shocking service.... still waiting 2 weeks later for my refund

Complaint against Argos

I would rather give no stars. They offer good service when you are buying an item, but soon as you want to refund anything .... shocking!!! I bought a cordless hoover and had to change it 3 times due to faults. On the third time I request a refund. Went through about 6 different members of staff when I phoned customer service. Was hung up on three times, spoke to a rude advisor.. spent over 3 hours on the phone trying to get a refund authorised. Even spoke to the product help line, who agreed to a refund. Spoke to Argos again explaining they had authorised it. Refund was suppose to be credited to my account and still waiting 2 weeks later for the money. Phoned another 3 times to find out each time it hadn’t been processed and needed to wait an additional further 5 days.... absolute joke!!! Was told a supervisor couldn’t speak to me as she was busy doing emails.... don’t know how they can get away with treating their customers like it !!!!

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jamie hudson | | VERIFIED

If you want to be accused of lying because of under trained staff shop at Argos If you want an unprofessional patronising manager shop at Argos If you want mistake after mistake by staff shop at Argos If you want to run about and do undertrained staff’s job for them shop at Argos If not just use amazon , Argos join the stats for hige street failings N.B Argos complaint 6161971
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